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Dragon NaturallySpeaking fails to??install??on Microsoft Windows 7

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Problem:

When attempting to??install??Dragon NaturallySpeaking on Microsoft Windows, the??installation??may fail. After the first “Welcome” screen, the “Next” button is not active and a message appears stating that the??installation??was interrupted.

Cause:

During an upgrade??installation??of Microsoft Windows (on a computer with a previous operating system) a “Windows.old” folder is created. The “Windows.old” folder is created in the root of the Windows partition and contains the previous operating system files and other personal files.

This Dragon NaturallySpeaking??installation??problem??may occur when the new Microsoft Windows??installation??was a different language than the previous Windows??installation.

Solution:

To bypass the??installation??conflict, we recommend renaming the existing “C:\Windows.old” folder.

To rename the “C:\Windows.old” folder:

  1. Exit completely from the failed Dragon NaturallySpeaking??installation.
  2. Using Windows Explorer, open the C:\ drive and locate the “C:\Windows.old” folder.
  3. Rename the “Windows.old” folder to “C:\Windows.previous”.
  4. Close the Windows Explorer.
  5. Restart the Dragon NaturallySpeaking??installation.

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